General Terms
At Qvec Uk, we are committed to providing high-quality, durable fitness equipment. All products are covered by manufacturer warranties, which may vary by brand and product type. Please review the specific warranty details below for each category and supplier.
Key Points:
- Warranty coverage is provided by the original manufacturer unless otherwise stated.
- Warranty duration and terms vary by product, brand, and category—see below for details.
- Claims relating to damage, misuse, neglect, or failure to follow maintenance guidelines may not be covered.
- Wear and tear, consumable items, and cosmetic damage are generally excluded unless specified.
- Failure to maintain your equipment in line with our maintenance guides may void your warranty.
- For warranty service, please contact our support team with your order details and proof of purchase. We will assist you with the manufacturer’s claims process.
Product-Specific Warranty Information
Cardio Equipment (Gym Gear, Concept 2, Watt Bike, etc.)
- Labour Warranty: Ranges from 6 months to 2 years, depending on product.
- Parts Warranty: Ranges from 1 to 5 years, depending on product and part.
- Frame Warranty: 5 to 10 years on main frame for most models.
- Wear Items: Typically 6–12 months; includes belts, grips, pedals, saddles, etc.
- See below for full breakdown by product line and brand.
Strength, Free Weights & Accessories
- Frame Warranty: Usually 5 years.
- Parts Warranty: 1 year unless otherwise stated.
- Wear Items: 6–12 months, varies by accessory.
- Accessories: Covered by a standard limited warranty (6–12 months), manufacturing defects only.
Flooring
- Premium Rubber Gym Tiles: 2 years against manufacturer defects (must be installed and maintained per guidelines).
3rd Party Products (Jordan, Exigo, etc.)
- Warranty varies by brand and product.
- Most offer 12 months for manufacturing defects; some urethane products have up to 3 years.
For a full breakdown by product, please contact our team for guidance on your specific item.