RETURN & REFUND POLICY
Last Updated: January 03, 2025
Qvec Uk Ltd provides a 14-day return period for customers within the United Kingdom. This allows you to cancel your order for any reason within 14 days of receiving your item, without needing to provide a justification.
1. Eligibility for Returns
To be eligible for a return, items must be:
- In the same condition as received – unused, undamaged, and in their original packaging.
- Accompanied by proof of purchase (receipt or order confirmation).
2. How to Request a Return
To start a return:
- Contact us at admin@qvec.online with your order details.
- We will provide a prepaid return shipping label and instructions on how and where to send the item.
Important: Items returned without prior approval or without using the provided shipping label may not be accepted.
3. Return Shipping Costs
We will provide a prepaid shipping label. The cost of return shipping will be deducted from your refund. Customers will be informed of the exact deduction before the refund is issued.
4. Damaged or Faulty Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect:
- Contact us immediately at admin@qvec.online.
- We will provide instructions to replace or refund the item at no cost to you.
5. Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Sale items or gift cards
6. Exchanges
We do not provide direct exchanges. To receive a different item:
- Return your original item following the process above.
- Place a new order for the replacement item.
7. Refunds
Once we receive and inspect your returned item:
- We will notify you whether the refund is approved.
- If approved, the refund will be processed to your original payment method within 10 business days.
- Depending on your bank or card issuer, it may take additional time for the refund to appear.
If more than 15 business days have passed after approval and you have not received your refund, please contact admin@qvec.online.
